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Irish orders usually take around 2-3 working days (Monday to Friday) to arrive and are handled by An Post.
European and international orders usually take around 3-5 working days to arrive and are handled by DHL.
Customs fees and duties are not included in the shipping costs displayed on our website or in your order total at checkout. Depending on where you live, you may be responsible for additional customs charges and taxes on orders and returns.
Please be aware that, because of Brexit, you may be responsible for additional customs charges and taxes on orders delivered to and/or returned from the United Kingdom.
Domestic – An Post
Standard Shipping – €6.00 (3-4 Days)
Express – €9.00 (1-2 Days)
International – DHL
Economy UK – €23 3-4 Days
Economy Europe – €20 3-4 Days
Express UK – UK – €27 Next Day
Express Europe – €25 Next Day
Refund & Returns
We hope that you are happy with your purchase from ecrustudios.ie
If you are not fully satisfied with your purchase you can return the item by emailing us at email@example.com within 14 days of receipt. We will then advise the best way to ensure the item’s return. All costs (shipping, duties, taxes) associated with a return are the responsibility of the customer. We ask that you return it to us in the same condition that it was received, with all original tags attached, in the original packaging.
Each of our items are fully quality checked and controlled before being dispatched. If you receive an item that is damaged or flawed, please contact us immediately upon receipt of the item. Please note that faulty items must be reported to our customer care team prior to returning.
Once your return has been received you can expect to receive your refund within 5-10 working days.